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How to Change Pax Name

IF YOU ONLY NEED TO CHANGE THE FIRST NAME, UPDATE NAME VIA APIS.

(CLICK HERE TO LEARN HOW TO UPDATE APIS DATA)

IF YOU NEED TO CHANGE THE LAST NAME, PLEASE SEE NEXT SECTION BELOW


IF THE VCR/TICKET NUMBER STARTS WITH "0012", CONTINUE TO THE NEXT SECTION BELOW.

IF THE VCR/TICKET NUMBER STARTS WITH "0017" OR OTHER NUMBER, CLICK HERE.

*NOTE: NAME CHANGES MAY NOT BE ABLE TO BE DONE ON A PARTIALLY FLOWN TICKET. CONTACT SSC*


"0012" TICKET

IF THERE ARE MULTIPLE PAX ON THE RESERVATION, YOU WILL NEED TO DIVIDE OUT THE PAX THAT NEEDS THE NAME CHANGE
MAKE SURE VCR IS IN "OK" STATUS
EDIT NAME
IF THE NAME CANNOT BE CHANGED, VIEW THE REASON. IT COULD BE DUE TO EXTRA SPACES, PUNCTUATION, AADVANTAGE, ETC.

TO REMOVE AADVANTAGE NUMBER:

"0017" TICKET

YOU WILL NOT BE ABLE TO CHANGE THE NAME IN THE RESERVATION DUE TO THE TICKETING TYPE. THIS TICKET IS THROUGH A THIRD PARTY.
INSTEAD, YOU NEED TO CALL HELP DESK TO HAVE THE LAST NAME CHANGED. FOLLOW THE STEPS BELOW TO PROCESS THE NAME CHANGE.

IF THERE ARE MULTIPLE PAX ON THE RESERVATION, YOU WILL NEED TO DIVIDE OUT THE PAX THAT NEEDS THE NAME CHANGE
MAKE SURE VCR IS IN "OK" STATUS
REMARK THE PNR WITH THE CORRECT NAME

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ATTN SSC - PLZ UPDATE PAX LAST NAME TO *NEW NAME* DUE TO MISPELLING. THANK YOU
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CONTACT SSC TO CHANGE NAME. ONCE COMPLETED, YOU CAN CHECK-IN THE PAX.